Posted by: CityVille | July 20, 2011

Let’s Talk Hotels

sam bell hop

Hotels are a new feature in CityVille that allow your friends to check in, win prizes, and help your city! Once a hotel is filled, you can collect from it, releasing guests into your city that will temporarily increase the speed of your business payouts when they visit. You can also invite friends to check in for a chance to win exclusive rewards!

Don’t forget to read our Official Hotels Guide on the CityVille forums! There has been a lot of talk about this feature, so we’re going to take a moment to discuss some aspects of the Hotel system that we have seen the most questions about.

Before we do that, watch our quick video introduction to Hotels!

Are you ready? Alright! Let’s talk Hotels!

Neighbor Benefits

When your neighbors check into your Hotel, they can count for a lot more than 1 guest spot! The amount of guests that your neighbor gives will change depending on the floor:

  • 1st floor: 5 Guests
  • 2nd Floor: 10 Guests
  • 3rd Floor: 15 Guests (if unlocked)
  • 4th Floor: 20 Guests (if unlocked)
  • VIP Suite: 25 Guests

Hotel Benefits

  • Upgraded hotels hold more guests and contain more VIP suites
  • Chance to win new businesses
  • Your friends get rewards when they check in.
  • Leave your neighbors a check-in message that they can read in their city.
  • When you empty (collect) a full hotel, the hotel guests double the business payout speed of businesses they visit.

Thought Bubbles

Suitcase: This means that they are going to check in!

Suitcase and “No” Symbol: This means that they want to check in, but can’t.

Dollar Sign: Means that this guest will double your business payout speed.

Frequently Asked Questions

If you have more questions, come visit us on the Official CityVille Forums, accept no substitute!

Why should I fill my hotel, just for the payout?

The payout is actually not the real reason that you want to use your hotel. When you collect from a hotel you unleash a wave of guests into your city, who will double the payout rate of businesses that they visit! In addition, your friends get rewards for visiting you!

What is the difference between regular guests and Neighbors who become guests?

Regular guests that visit from your surrounding businesses only count as 1 guest. Neighbors can count for up to 25 guests! (see “Neighbor Benefits” above)

What’s the difference between Guests and regular citizens?

Guests have a dollar sign above their heads, meaning they double the speed of your business payouts.

How do you become a VIP? Why become a VIP?

After you have checked in, you can request a VIP upgrade from the hotels menu. You also have the option to pay City Cash for an instant upgrade, but your neighbor can make you a VIP for free!

When you are made into a VIP, you have a chance to get the most exclusive prizes from the Hotel!

I was made a VIP, but when I got to my neighbor’s city it was either closed, or it asked me to check in again. What happened?

If your neighbor’s Hotel fills up and they empty it before you can claim your VIP reward, you will need to check in and ask again. To avoid this you should either ask your neighbor to wait, or try to collect your rewards as soon as you can!

Can I store my Hotel in a Warehouse?

No, you can’t store a completed Hotel in your Deluxe Warehouse.

When can I invite guests to my Hotel?

You can invite guests every 4 hours, but they can still visit your city and check into your hotel as long as it is supplied and not at full capacity.

My Hotel fills so slowly, what’s the best way to fill it with guests?

First, make sure that you have as many businesses in the range of your Hotel as possible. Second, make sure they are all supplied. Third, businesses do attract customers faster when you are logged into your city.

Lastly… Neighbors! A single VIP neighbor counts for up to 25 guests!

How do I collect from my Hotel?

You can collect from your hotel once it is filled with guests, you can see how many guests you currently have on the Hotels menu or by simply holding your cursor over the building itself. Depending on your Hotel level, it can hold from 500 up to 1,500 guests!

How do I thank my friends for visiting my Hotel?

Click on your friend’s picture when you see them walking around your city, then click “Send Thanks”.

Where can I find the rewards that I won at my neighbor’s hotel?

Your rewards will automatically be placed into your inventory.

What happens if I remove (bulldoze) my Hotel?

It goes back into your inventory. You must rebuild it, however you will not need to gather parts again and it will retain it’s current level.


  1. i have 2 neighbors where every time i try to check in to there hotel, it shuts down my city and i have to reload. any solution for that one?

  2. how do you collect from the hotels?

    • I’ve added this question to the post for you, enjoy!

  3. How to complete this task >>>>> “Thank someone for visiting your hotel 2 times”….?

    • I’ve added this to the FAQ above, thanks!

  4. What is a Resort Hotel? I’m having trouble with the 3rd Hotel Mission.

    • I asked this as well and have yet to find out!

  5. Does Samantha own a hotel? I do not have neighbors with a finished hotel.

  6. my hotel is not at full capacity yet my neighbors have stopped being able to check in. im at 446/500 on the nd round. what’s up?

  7. How do you know when your request for VIP has been granted?

    • Hi Charlene! Your neighbor will have the option to send you a message once they have granted you VIP. If they don’t, you might need to check their city.

  8. hey cityville team , i have a nice idea for a new building like bridge and dam.


    that wil be nice

    thanks -Sven cousaert

  9. add me i need nieghbors…. please

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